Agent Support Center

We're here for you 24/7. Reach us via WhatsApp, email, or phone.

WhatsApp Chat

Chat directly with a CalPay agent support representative. Get instant responses for urgent issues.

+234 907 971 3117

Response time: Under 5 minutes

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Phone Support

Speak directly with an agent support specialist. Best for urgent operational issues requiring immediate resolution.

+234 907 971 3117

24/7 Available

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Frequently Asked Questions

How do I reset my agent password?

Open the CalPay Agent app, tap "Forgot Password," and follow the instructions. If you need further help, contact WhatsApp support.

What do I do if my POS terminal is not working?

First, ensure the terminal is charged and has network connectivity. Restart the device. If the issue persists, call +234 907 971 3117 immediately for a replacement.

How are commissions calculated and paid?

Commissions are calculated per transaction based on our published rates. Earnings are credited to your agent wallet daily and can be withdrawn anytime.

Who is my Territory Manager?

Your Territory Manager is assigned during onboarding. You can find their contact in your agent profile under "My Support Team" in the CalPay Agent app.

Need Urgent Help?

Our support team is standing by 24/7 to assist you.

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